Dara Khosrowshahi, CEO of Uber, said in an open letter that the ride-hailing service had got things wrong.
Uber’s Chief Executive Officer, Dara Khosrowshahi, apologized for the mistakes that the company have made.
The apologise was made after the transport authority for London said last week that it would not renew the ride-hailing service’s license to operate in the city.
“While Uber has revolutionized the way people move in cities around the world, it’s equally true that we’ve got things wrong along the way,” Khosrowshahi wrote on an open letter.
“On behalf of everyone at Uber globally, I apologize for the mistakes we’ve made.”
The letter did not specify what, exactly, Uber was apologizing for, but the conciliatory tone represented a stark change for a company that, under its previous CEO, Travis Kalnick, was better known for its aggressive approach.
Uber is trying to appeal the decision that the Transport of London have made because this move would prevent the company from doing business in its biggest European market.
The company says it has 40,000 drivers in London and 3.5 million customers who use the service at least once every three months.
