Microsoft has responded to Delta Air Lines’ criticism regarding a significant IT outage last month, which Delta CEO Ed Bastian attributed to issues with Windows and CrowdStrike. Bastian is seeking compensation from both companies for the $500 million loss incurred by Delta. Microsoft claims Delta refused multiple offers of free assistance, including one from CEO Satya Nadella, which went unanswered.
In a letter from Mark Cheffo, co-chair of Dechert’s global litigation practice, Microsoft refuted Delta’s claims as incomplete and misleading. The letter highlighted that Microsoft offered help immediately after the outage, but Delta declined each time, even as the airline canceled numerous flights. Microsoft suggested that Delta’s deeper IT infrastructure issues, involving systems managed by IBM and other providers, might have exacerbated the situation.
Microsoft’s letter implies that Delta’s refusal of assistance was due to struggles with non-Windows systems, particularly its crew-tracking and scheduling systems serviced by IBM. The tech giant emphasized that Delta’s outdated IT infrastructure made it more vulnerable to the CrowdStrike outage than other airlines. Both Microsoft and CrowdStrike are preparing to defend themselves against potential litigation, while the U.S. Department of Transportation investigates Delta’s recovery efforts.
