Welcome to our 2021 Global Annual Review, where we look at the impact we are having on the world of business, the planet and society. And where we discuss our strategy – The New Equation – as well as our future plans for growth and our commitment to quality.
In this year’s review, we set out our plans for recruiting an extra 100,000 colleagues. Explore how we manage risks and engage with stakeholders. Provide details of our revenue growth and investments. Look at the work we do with clients to build trust and deliver sustained outcomes. Describe how we are organised and the standards we expect of ourselves. And report on our progress against the 21 core stakeholder capitalism metrics agreed with the World Economic Forum.
These past 18 months have been a testing time for everyone, particularly those who have lost relatives and friends or have struggled with the health impacts of COVID-19. Across PwC we have pulled together to support our people and the communities in which we live and work, to help each other get through these challenging times.
I want to thank all of my colleagues for their hard work and perseverance. And on behalf of everyone at PwC I would also like to thank the front-line workers who have been helping us in countless ways, as well as the scientists and healthcare workers who have developed and rolled out the vaccines that are saving lives and will enable the world to open up again. Their ingenuity and imagination are an inspiration to us all.
While the disruption caused by the COVID-19 pandemic has brought many challenges, it has also taught me some very important lessons. Such as the need to protect your people as best you can. The need to connect and keep in touch. And the need to take time for yourself and balance your personal life with your work. As an organisation we have also learned lessons, and I believe that PwC will emerge from the pandemic stronger, more focused and better positioned than ever to deliver on our Purpose – to build trust in society and solve important problems – and our strategy – The New Equation.
In a year when economic conditions were tough, I’m proud that PwC led with our values, taking a “people first” approach – prioritising wellbeing and health while continuing to create jobs and opportunities for advancement. I’m also proud of the significant investments we have made in digitalising the PwC network and upskilling our people over the past several years. These investments have not only empowered our people to continue to deliver quality services seamlessly while working remotely, but have also enabled us to recruit and onboard over 90,000 new employees across the network. Something that’s still hard for me to grasp is the idea that so many PwC professionals are yet to set foot in a PwC office. But they soon will, as we open up more of our offices around the world. While remote working has its benefits, we are committed to giving people the opportunity to come together, build relationships and share ideas person-to-person in a PwC workplace.
By Bob Moritz
About the author: Bob Moritz is PwC’s Global Chairman.
Download the full report at https://www.pwc.com/gx/en/about/global-annual-review-2021.html.