American Airlines passengers faced hundreds of cancellations and delays Monday as the carrier struggled to recover from disruptions caused by severe thunderstorms that swept through its Dallas/Fort Worth International hub.
Fourteen-percent — or 417 of American’s mainline flights — had been canceled as of Monday afternoon, according FlightAware, while 600 additional flights were delayed. On Sunday, American canceled 283 flights and delayed 947.
Travelers complained on social media about long hold times for customer service and extensive delays. Earlier on Monday, a ground stop — which holds planes at their origin — was in place for Dallas Fort/Worth International Airport.
The cancellations were fewer than airlines generally face during snowstorms or hurricanes but thunderstorms can be especially disruptive for passengers and airlines alike because they are less predictable and often lead to rolling delays.
