How do FBI hostage negotiators never split the difference? Can you use the same techniques? Chris Voss draws upon his 24-year career with the FBI to show you how to use tactical empathy with the “bad, the mad and the sad” in your daily life to never split the difference and still have great relationships. Chris Voss is CEO of the Black Swan Group and author of the national best-seller “Never Split The Difference: Negotiating As If Your Life Depended On It”. Chris’s book was named by Inc.com as one of the seven best books on negotiation ever written. A 24-year veteran of the FBI, Chris retired as their lead international kidnapping negotiator.