The tech company pointed to technical issues with some of its iPhone X and 13-inch MacBook Pro products.
Apple Inc revealed Friday it has found technical issues affecting some of its iPhone X and 13-inch MacBook Pro products and said the company would fix them free of charge.
These offers of free repair are the latest in a string of product quality problems over the past year or so, even as Apple has increased prices for most of its laptops, tablets and phones. Its top-end iPhones now sell for as much as $1,449 and its best iPad goes for up to $1,899.
Apple said displays on the iPhone X, which came out in 2017 with a starting price of $999, may experience touch issues due to a component failure. The company said it only affects the original iPhone X, which has since been superseded by the iPhone XS and XR models released this fall.
As for the 13-inch MacBook Pro computers, Apple said it had identified an issue that may result in data loss and failure of the storage drive.
Only a limited number of 128GB and 256GB solid-state drives in 13-inch MacBook Pro units sold between June 2017 and June 2018 were affected, Apple announced via its website.
As for the iPhone X, Apple says that some devices might “experience touch issues” because of a failed component in the display module—parts of the display might not respond, might respond only part of the time, or might react even when you’re not touching the phone.
In this instance, Apple has stated that either they or an authorized dealer will replace the display module for free, but notes that if you have another issue, like a cracked screen, that will need to be resolved first, which may produce charges. Apple also says that customers who have already paid to have the display module replaced may be able to get a refund.
In the case of the MacBook Pro, Apple (or an authorized dealer) will service for those models for free, and recommends that customers get them checked out sooner, rather than later. Owners of the 13-inch MacBook Pro can check on the service page to determine if their computer is eligible.
