Full-time employees in the U.S. have been working fewer hours per week for the past five years. What are the implications for employees and their organizations? And what’s driving the trend?
Gallup finds that average hours worked have dropped progressively since 2019 when U.S. employees reported working an average of 44.1 hours. In 2024, they work 42.9 hours per week.
The decline in hours worked is more pronounced among younger (those younger than 35) than older workers (those aged 35 and older). Between 2019 and 2024, older employees have seen an average reduction of just under one hour per person per week, while younger employees have reduced their hours by nearly two hours.
Over a year, that’s the equivalent of older employees taking an extra week off of work and younger employees taking two weeks. These trends apply to full-time employees working at least 30 hours per week.
Possible Reasons for the Drop in Average Hours Worked per Week
Several new findings may explain this shift:
In short, burned-out employees are unmotivated to serve customers and perform below their potential.
Gallup finds that the overall work environment strongly influences burnout risk. Employees of all ages who work 45 or more hours per week — and are either not engaged or actively disengaged — are at a greater risk of burnout. Younger workers are especially vulnerable, with more than half of those who are disengaged reporting that they often or always feel burned out.
Engaged employees, however, report much less burnout. About one in 10 engaged younger workers and even fewer older engaged employees report burnout very often or always when working less than 45 hours per week.
Although the burnout rate doubles for engaged employees working 45 or more hours per week, 80% of younger workers and 86% of older workers report that they rarely or never feel burned out, even when working 45 or more hours per week.
Additionally, data from the Bureau of Labor Statistics (BLS) shows declines in overall hours worked per person, particularly in industries that traditionally employ more young workers such as retail, leisure and hospitality.
Burnout Isn’t Just About Hours — It’s About Management
As Gallup has found in previous research, burnout is driven by much more than just hours worked. Other major causes include being treated unfairly at work, receiving unclear communication from managers, lack of manager support and experiencing unreasonable time pressure. These are all influenced by how employees are managed.
Organizations that focus too narrowly on hours worked — and develop a one-size-fits-all “hours worked” policy — risk missing the mark. Gallup data show that employees of different ages have varying preferences regarding work hours. Some thrive on a steady 9-to-5 schedule, while others prefer a more flexible approach that blends work and personal life. Some may choose to work extra hours to complete a meaningful project or simply because it is their way of excelling at work.
For managers, the key is staying closely connected to each employee, ideally weekly. This helps them support high performance by aligning work with employees’ strengths and accommodating each person’s unique work-life needs.
