Telecom provider AT&T said it will provide a $5 credit to all customers who were affected by the telecommunication outage that occurred nationwide on Thursday, February 22. The credit, which A&T says is the average cost of a full day of service, will be automatically applied to the accounts.
“We recognize the frustration Thursday’s outage caused & know we let many of our customers down,” the company said on X. “To help make it right, we are applying a credit to potentially impacted accounts to help reassure our customers of our commitment to reliably connect them—anytime and anywhere.”
The credit should be applied within two billing cycles, the statement continued. However, AT&T Business, AT&T Prepaid and Cricket accounts will not receive a credit.
“We’re also taking steps to prevent this from happening again in the future. Our priority is to continuously improve and be sure our customers stay connected,” the company stated on the “Making It Right” section of its website.
