Remote working arrangements are becoming more and more common in the business world and, while some of the old guard are trying their best to claw employees back into the office, others are accepting the many cost-saving and efficiency-improving benefits of the new normal. However, it does come with its hurdles and one of the biggest of them all has been communication. Without face-to-faces or team huddles, we need to find new ways of managing communications. Here are some of the methods that have risen out of the noise.
Bringing meetings back
You can still have meetings like you used to, so long as you’re okay with doing them through a screen rather than in person. There’s no denying that it’s not entirely the same thing, but this isn’t always a negative. A lot of time is wasted due to the need to set up rooms for in-person meetings and they do tend to drag on a lot more than other forms of communication. Tools like online conference rooms can help you keep meetings a lot more snappy and relevant to the main points.
Keeping teams in the loop
Outside of meetings, how your team communities are important. If you’re relying on a disparate range of emails, calls, chats, and the like can be very hard to track when every employee has their own trends and preferences as to how they communicate. Bringing all of those communications together under a collaboration platform can make it a lot easier to make sure that your team members don’t miss messages and that you’re able to look up the takeaways from past conversations a lot more easily because you always know where they are.
Improving how you reach your customer
Just as unifying your internal communications under one platform can be useful, the same can be said for unifying how your team communicates with customers. Should customers be using emails, messages, chats, or phone calls, you can make it all a lot easier for your sales and support team to be able to manage by putting it into one omnichannel CCAAS. What’s more, by making this omnichannel accessible on the Cloud, there’s no need for your team to be connected to a landline or any other geographically based communication setup.
Making data more accessible
It’s not just the communications themselves that are important, but the information and data that we can take from them that matters, as well. To that end, Cloud storage tools can be essential for making it easier for teams to share the assets and resources that they need to work. What’s more, they can act as vital backup points in the event that any data is lost. There are more specialized forms of data retention like customer relationship management tools that can be vital for sales teams, too.
Improving communication with the tips above can make your ability to collaborate, to share resources, and manage customers even better than before. Think about implementing them in your own remote working business.
Courtesy socialifestylemag.com By Aparna Pednekar. Article available here.